Citizen Satisfaction, Perception, and Public Service Performance Evaluation in West Bengal
Narrative Description of Project:
This comprehensive study included a quantitative evaluation of West Bengal's key government schemes and services, with a focus on critical sectors including Health, Education, and the Public Distribution System (PDS), alongside related dimensions of livelihoods, infrastructure, and law and order. Through large-scale survey data collection, the research systematically captured citizens' access levels and satisfaction with government programs, generating robust evidence about their reach, effectiveness, and ground-level impact. The analysis revealed significant patterns in service delivery performance, highlighting regional disparities, demographic variations, and specific implementation challenges affecting scheme outcomes. The evidence-based findings provided the client with a clear diagnostic of governance effectiveness and informed the development of targeted policy recommendations.
Description of Actual Services Provided:
Convergent delivered end-to-end research execution with the following comprehensive services:
- Research Design & Instrumentation: Developed a contextual study framework and validated tools tailored to West Bengal.
- Methodological Rigor: Applied robust quantitative methods ensuring reliability and statistical accuracy.
- Field Operations Management: Mobilized and supervised trained field teams while using all ethical protocols.
- Data Collection & Quality Assurance: Conducted large-scale household surveys with real-time monitoring and quality checks.
- Analytics & Insight Generation: Processed data, performed advanced analysis, and extracted meaningful insights.
- Strategic Reporting: Delivered clear, actionable policy recommendations and implementation guidance.
Research Methodology
The study followed a rigorous quantitative approach, conducting face-to-face CAPI surveys across West Bengal in English and Bengali.
- Quantitative Phase
Structured household surveys with 3.52 lakh respondents.
